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How long will it take to repair my
equipment? Average repair time is about
1 - 2 weeks.
How much is it going to cost to
repair my equipment?
Diagnostic fee is $145 payable in advance. We will contact you with estimate. If for any reason we do
not proceed with repair of any unit sent in to us, the $145
diagnostic fee plus return shipping is due.
How
do I pay for my repair?
We will contact you for credit card information after we
receive your unit. We accept personal checks.
Do I need to send a check with my
equipment? Not
necessary, we
will contact you after we receive your unit for credit card info. You can
send a check with your equipment for the $145 diagnostic fee. If you
would like to pay the final charges including shipping by check, we will contact you with
the total charges including
shipping and handling minus the $145 diagnostic.
Do I need to include the power cord
with my equipment?
No. But you may send it in if you want us to check the cord for wear or
damages.
How long is the warranty period?
90 days.
Do you sell repair parts?
No. Our repair parts are
reserved for customer repairs.
What security measures
are taken with the handling of my credit card info?
Credit card numbers and billing
info are only taken over the phone. Information is hand written on a sheet
of
paper and is never entered into a computer and is not
accessible over the internet. This paper will be
shredded shortly after your unit is shipped back to you. Only
the business owners have access to this
information. We do not store your credit card data! The
credit card data is hand keyed into the credit card
terminal which is connected to Elavon credit card processing
via the telephone line.
Merchant and customer paper copies of the transaction printed
by the terminal do not show the entire credit
card number, just the last 4 digits.
Is a return authorization required
to send in my equipment?
No. Just include an
Equipment Repair Form in the box.
Will you replace the backup
batteries in the Wave radio?
No. Most every radio we receive has dead backup batteries. The batteries only last a year, so most people
forget about
them and they go dead. In addition, good batteries will only last a few days
when the radio is
unplugged. So even if you have recently
replaced the batteries, they will be dead by the time it gets to us.
Will the display be
"Bright as new" after repairs are completed?
Since new displays are no longer available for
most older Bose products, you can expect the display
brightness to be the same as it was before the unit quit
working. We guarantee the display will be readable
after repairs are completed, but may not be bright as when it
was new.
Will my original Bose
box be returned to me after repairs?
We will use your box if it is in good condition.
If it is in poor condition and the equipment would be at risk
of being damaged in shipping, we will give you the option of
discarding the Bose box or double boxing
(packing your Bose box inside another new box). Double
boxing will add size and weight to your shipment
causing an increase in shipping charges.
How much is the cost to return
ship my equipment?
We receive many questions regarding shipping costs.
The following information may help answer some of your questions. UPS
shipping charges are based on the following.
1. Your distance
from our location. (UPS calls these shipping zones)
2. The actual
weight of the box. (heavier boxes cost more than lighter ones)
3.
Total of all dimensions of the box. (a larger box cost more than a
smaller box even if the 2
boxes each weigh the same)
4.
Dimensional weight. The calculated weight is higher than the actual
weight based on the total
dimensions of the box. (example; the box
weighs 10 lbs but is charged as if it weighed 15 lbs
because it is
considered oversize)
4. Insurance to cover shipping damages or loss
of package.
5. Extended area surcharge. (applies to rural locations
only)
6. Residential delivery surcharge. (UPS charges more shipping
to a residence than a commercial location)
7. Signature required on
delivery of package. (we give you the option to purchase this option)
So why does it cost less to send it to us than the cost to get it
shipped back?
1. We are a commercial location. (no residential
delivery surcharge)
2. We are not in a rural location. (no extended
area surcharge)
3. Most boxes we receive are to small for safe
packing of your unit. We almost always use a
larger box to return
your unit. (the larger the box the higher the charge)
4. You may
not have insured your package when you sent it to us. (we always
insure)
5. We add a nominal handling and packing fee to each
package.
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